- 30 days to initiate returns
- 10 days to process refunds
- 20% restocking fee
- the customer pays for return shipping
Returns Process
Do you want to return your purchase? Keep in mind that the items must be in certain conditions - original tags still attached, unused and undamaged. You are essentially allowed to carefully test the products and only if you decide quickly that's not what you wanted, let's proceed with the return.
If you for example intend to fully use a battery for 2 weeks and then return it, that's not a good idea.
Please begin the return process by reaching out to support@mygeneratorplus.com. We will provide you with guidelines how to proceed.
When you send the return package to us, you'll pay for the return shipping and please take our 20% restocking fee into consideration as well.
Cancellations
You may cancel your order without providing any reason until it leaves our warehouse (usually 1-2 days after you order).
Contact us at (+1)725-777-5945 or support@mygeneratorplus.com as soon as possible. If you are too late, you may return the items later, however our 20% restocking fee will apply (and you'll be also responsible for the return shipping costs).
Refund Process
Once we receive your return and review it, we'll notify you via email whether the items meet the necessary return conditions (see above). If they do, please wait for up to 10 days until we process your return and refund you.
Damaged Packaging / Items
Please make sure to do a thorough inspection upon receiving your order (do not let the courrier rush you). If you notice any problems, please make a note of it while signing for delivery.
Then take photos or a video and send us the documentation to support@mygeneratorplus.com within 24 hours of receiving (so we can file an insurance claim on your behalf). Include your order number and a short explanation of what the issue is please.
Contact
- Phone: (+1)725-777-5945
- Email: support@mygeneratorplus.com
Address
My Generator Plus by Royal Plus Group Inc.
1021 E Lincolnway #428, Cheyenne, WY, 82001, United States
EIN: 99-1336197